Bug Free Terms and Conditions of Sale and Service

1. Definitions

• "Company" refers to Bug Free Pest Control Equipment Trading CO LLC, a registered entity based in Dubai, UAE.

• "Customer" refers to any individual or entity purchasing or subscribing to services and/or products from the Company.

• "Packages" refer to the service bundles offered by the Company, specifically the Gold Package and Platinum Package, detailed below.

• "Products" refer to the misting and cooling systems provided, including Eco Mist (1, 2, and 3 models) and CoolMe (2, 4, and 6 models).

 

2. Packages Offered

a) Gold Package – Eco Mist 2, Eco Mist 3, CoolMe 2, CoolMe 4, and CoolMe 6

• Upfront payment required for installation.

• Features:

• Installation of the selected misting or cooling system (Eco Mist or CoolMe).

• Lifetime warranty on the central unit (Eco Mist or CoolMe), covering manufacturing defects and general wear and tear.

• Warranty does not cover:

• Damage caused by third parties, e.g., gardeners cutting cables or damaging nozzles.

• Breakages caused by misuse, accidents, or mishandling by the Customer.

• Any tampering with the central unit by the Customer.

• Regular 45-day maintenance checks.

• Monthly supply of misting or cooling fluid (if applicable).

• 24/7 customer support.

• Free reinstallation at a new location (provided the number of nozzles remains the same or fewer).

Products Included:

• Eco Mist 2

• Eco Mist 3

• CoolMe 2 (Cooling System)

• CoolMe 4 (Cooling System)

• CoolMe 6 (Cooling System)

b) Platinum Package

• Monthly finance plan covering installation and maintenance over 24 months.

• Features (same as Gold Package) plus:

• No upfront installation cost — costs spread across the 24-month subscription.

• Automatic conversion to the Gold Package after the 24-month term unless the Customer provides 30 days' notice.

• Early cancellation:

• If the Customer terminates before completing 24 months, the Company reserves the right to remove the installed equipment.

c) Eco Mist 1 Systems

• Lifetime warranty on Eco Mist 1 central unit.

• Same warranty conditions and exclusions apply as detailed above.

 

3. Payment Terms

• Monthly automatic billing for subscription services.

• Gold Package: Full upfront payment required before installation.

• Accepted methods: cash, credit card, debit card, bank transfer, cheque (in exceptional cases), cryptocurrency (Bitcoin).

• All payments must be made in advance. Late payment may suspend services.

 

4. Cancellation and Refund Policy

• Platinum Package:

• Minimum 24-month commitment.

• Auto-renews into Gold Package unless cancelled with 30 days' notice.

• Early termination authorizes the Company to reclaim installed equipment.

• Gold Package:

• Cancel anytime with 30 days’ written notice.

• No refunds for equipment once installed.

• Performance dissatisfaction refund available within 3 months of installation, after attempted improvements.

 

5. Warranty and Exclusions

• Warranty Coverage:

• Lifetime warranty on Eco Mist and CoolMe central units for defects and normal wear and tear.

• Warranty Exclusions:

• Any damage caused by Customer negligence, third parties (e.g., gardeners cutting cables), misuse, or accidents.

• Breakages to cables, fittings, nozzles, or hoses caused by external factors.

• Unauthorized tampering, repairs, or modifications.

• Use of unapproved misting or cooling liquids voids warranty.

• Liability:

• Company not liable for damage to gardens, furniture, or other property during misting or cooling.

• While products are eco-friendly, the Company is not liable for any personal or property damages.

 

6. Data Protection and Privacy

• All customer data is stored securely under UAE data protection laws.

• No data sharing without customer consent, unless legally required.

 

7. Complaints and Dispute Resolution

• Initial complaints must be directed to the Company’s customer service team.

• Disputes unresolved internally may be escalated to Dubai Economic Department (DED).

• Disputes governed by DIFC laws and English law jurisdiction.

 

8. Modifications to Terms

• Changes to Terms will be communicated via email.

• Continued service usage constitutes acceptance of new Terms.

 

9. Customer Eligibility

• Customers must be aged 21 or over.

• Must provide proof of property (EJARI or Title Deed) for installation eligibility.

 

10. Governing Law

• Terms governed by UAE law.

 

11. Limitation of Liability

• Maximum liability capped at the contract value.

• No liability for indirect, incidental, or consequential damages.

 

12. Severability

• Invalid or unenforceable provisions shall not affect the validity of the remaining Terms.

 

13. Force Majeure

• Company not liable for delays or failures due to acts of God, war, terrorism, pandemics, strikes, or regulatory changes.

 

14. Contact Information

• Email: care@bugfree.ae

• Phone: +971 58 599 0534

• Address: Office 44-43, Al Fahidi Building, Bur Dubai, Dubai, UAE